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Civil Service Reform


A capable and motivated civil service is essential for the government’s ability to provide services to the residents of Puerto Rico. A high-performing government requires employees who are well-trained and educated, fairly compensated, and effectively managed.

The administration of Governor Pedro R. Pierluisi and the Financial Oversight and Management Board for Puerto Rico have made deliberate, strategic investments in a comprehensive Civil Service Reform to improve governance and operational capacity across all agencies to strengthen and improve the way government works for the people. Civil Service Reform combines enhancement in compensation with employee evaluations, organizational design, and the recruitment of new government personnel.

The Civil Service Reform is a government initiative to transform human capital capabilities and resources in the Government of Puerto Rico. The Reform is designed with the following four strategic components: organizational design, compensation, recruitment, and evaluation and development of employees. These components are essential to achieving transformation in the management of human resources in the Government of Puerto Rico.
Given the administrative challenge of implementing a reform as comprehensive and complex as the CSR, it was recommended to start with a pilot. Starting with a pilot allows the government to develop a solution based on consensus and best practices before carrying out a broader implementation to all government agencies. The CSR Pilot began by targeting central accounting and financial functions carried out by the Department of the Treasury (Hacienda) and the Office of Management and Budget (OGP, by its Spanish acronym) due to the human capital challenges in public financial management and the importance of the timely publication of audited financial reports.